When you purchase re:do, your order is eligible for free return shipping (if necessary) and shipping protection with a hassle-free claim process.

If re:do was not purchased, you would be responsible for return shipping back to us.
Please know that Echo strives to address all shipping concerns! In this instance, If you did not purchase re:do, we will ask you to do a few extra tasks on your end to begin an investigation.

Please read more about our return policy here
Please read more about our shipping protection here


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